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Frequently Asked Questions (FAQ)
Below are some of are common questions about orders
What kind of kitchenware does Mahaa Stores offer?
We offer a wide range of stainless steel cookware and kitchenware, including triply cookware, heavy-bottom utensils, cool-handle vessels, non-triply essentials, lunch boxes, and more – all designed for everyday Indian cooking.
Are Mahaa products induction-compatible?
Yes, most of our cookware is compatible with induction, gas stoves, and electric cooktops. Please check individual product descriptions for specific compatibility.
What is triply cookware?
Triply cookware is made with three layers – stainless steel (inner layer), aluminium (middle), and stainless steel (outer). This ensures even heat distribution, prevents burning, and cooks food faster.
Do you also offer non-triply options?
Yes, we provide heavy-duty single-layer stainless steel cookware as well, suitable for everyday cooking needs at an affordable price.
Do your handles get hot while cooking?
No. Many of our cookware products come with cool-touch handles, designed for safer and more comfortable handling during cooking.
Are your products food-safe?
Absolutely. All our products are made from high-grade, food-safe stainless steel that is non-toxic, rust-resistant, and durable.
Is there a warranty on products?
Yes. All Mahaa products come with a 1-year warranty against manufacturing defects.
Is Cash on Delivery (COD) available?
No, we currently do not offer Cash on Delivery. All orders must be prepaid through secure online payment options.
How do I maintain stainless steel cookware?
Wash with mild dish soap and a soft scrubber. Avoid using steel wool or harsh abrasives to keep the shine intact. Dry immediately after washing to prevent water stains.
Can I buy in bulk for gifting or business purposes?
Yes. For bulk orders, gifting, or corporate purchases, please write to us at contact@mahaexports.com.
How can I contact Mahaa Stores?
You can reach out to us at contact@mahaexports.com for any help, order issues, or product queries.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
No, we currently do not offer international shipping. We only deliver within India at this time.
When will my order be shipped?
If you place your order before 4 PM on a business day, we aim to ship it the same day after confirmation. Orders placed after 4 PM will be shipped on the next working day.
Can I return or exchange a product?
Yes, we accept returns in case of damaged, defective, or incorrect items within 7 days of delivery. Please note: return shipping charges must be borne by the customer.
Will shipping be delayed during festivals or special events?
Yes, during festive seasons, holidays, or unexpected events like the COVID-19 pandemic, shipping and processing may be delayed slightly. We’ll keep you informed if that happens.
How long does delivery take for rural areas?
Deliveries to rural or remote areas may take 1–2 extra working days compared to standard delivery times.
What should I do if the package arrives damaged?
Please do not accept damaged packages. Inform us immediately, and we’ll send a replacement at no extra cost.
What if I receive the wrong product?
If you receive an incorrect product, please do not open the packaging. Contact us, and we will arrange to send the correct item right away.
How long does delivery take?
Orders are shipped within 1–2 business days and delivered within 3–7 business days, depending on the delivery location.
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