Privacy Policy

This Privacy Policy explains how Mahaa Kitchenware Pvt. Ltd. collects, uses, and protects any personal information you provide while using the website www.mahaakitchenware.com. 

Mahaa Kitchenware Pvt. Ltd. is the sole owner of this website, and this Privacy Policy applies to its use. At certain points, you may be asked to provide personal information. By accepting this Policy at the time of registration, you agree to the collection, storage, use, and sharing of your personal information as described here. 

What information do we collect? 

when you place an order or register on our website, you may be asked to provide details such as your name, phone number, email address, delivery address, payment information, or other information needed to serve you better. 

we collect personal information only when you choose to share it with us. for example, when you purchase a product, we collect your name, address, phone number, and email address. if you subscribe to our newsletter, we collect your email address. if you use any special services offered by us, we may collect additional information as required. 

we use this information only for internal purposes, such as processing your orders and keeping you informed about your purchase. 

How do we get consent? 

When you share your personal information with us to complete a transaction such as verifying payment, placing an order, arranging delivery, or returning a product, you agree to us collecting and using that information only for that purpose. 

If we need your personal information for any other reason, such as marketing, we will ask for your permission or give you the option to choose not to receive such communication. 

What do we use your information for? 

Better Service: 
Your information helps us respond more effectively to your customer service requests and support needs. 

Website Improvement: 
We use your feedback and information to continuously improve our website and services. 

Smooth Transaction Process: 
We use the information you provide while placing an order only to process and complete that order. This information is not shared with outside parties, except where necessary to provide the service. 

Sharing of Address and Contact Details: 

To complete the shipping process, your delivery address and contact number will be shared only with our courier service. 

Email Updates 

The email address you provide while placing an order will be used only to send updates related to your order and to respond to your questions or requests. 

If you choose to subscribe to our mailing list, you may receive emails about company news, updates, and related products or services. You can unsubscribe from these emails at any time by following the unsubscribe instructions included in each email 

How do we protect your information? 

We regularly check our website for security issues and known risks to keep your visit safe. Your personal information is protected on secure systems and can be accessed only by authorized staff who are required to keep it confidential. 

Any sensitive or payment-related information you provide is encrypted. We use multiple security measures to protect your information when you place an order or access your details. All payments are processed through secure payment gateways, and we do not store or process payment information on our servers. 

Shopify 

Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services. 

Your data is stored through Shopify’s systems, databases, and applications, and is kept on secure servers protected by firewalls. 

Payment 

All direct payment gateways follow PCI-DSS standards set by the PCI Security Standards Council, which includes major payment networks such as Visa, MasterCard, American Express, and Discover. 

These standards help ensure that your credit card information is handled safely and securely by our store and its service providers. 

For more details, you may refer to Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Policy (https://www.shopify.com/legal/privacy). 

Do we use cookies? 

Yes. Cookies are small files that are stored on your device through your web browser if you allow them. They help the website recognize your browser and remember certain information. 

We use cookies to: 

If you do not agree with this policy, please do not use our website. By continuing to use the website after any changes to this policy are posted, you are considered to have accepted those changes. 

Advertisement 

We may use third-party service providers to display advertisements for us on the internet and sometimes on our website. These providers may collect anonymous information about your visits to our website and how you interact with our products and services. 

This information may also be used to show you ads based on your browsing activity on this and other websites. No personally identifiable information is collected or used for this purpose. These providers do not have access to your name, phone number, address, email address, or any other personal details unless you choose to share such information yourself. 

Use of Demographic and Profile Data 

We use your personal information to provide the services you request. If we use your information for marketing purposes, you will always have the option to opt out. 

Your information may also be used to resolve issues, process payments, improve safety, prevent fraud, enforce our terms and conditions, and keep our services running smoothly. We may inform you about offers, products, services, or updates and use your information to personalize your experience on our website. 

To improve our products and services, we collect and review general usage and demographic information about how visitors use our website. We may use your IP address to help manage the website, identify technical issues, and understand overall visitor trends. 

From time to time, we may invite you to take part in optional surveys. These may ask for basic details such as location or age group. This information helps us improve your experience and show content that is more relevant to you. 

We do not share your personal profile information with other organizations for their marketing purposes. 

Disclosure of Information 

We do not sell, trade, or share your personal information with outside parties. We also do not offer or promote third-party products or services on our website. 

We take appropriate steps to protect your information from unauthorized access or disclosure, including the use of Secure Socket Layer (SSL) encryption technology. 

Links 

When you click on links on our website, you may be taken to other websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies. 

Children Online Privacy Protection Act Compliance 

Our website is not intended for children under the age of 13. If you are under 13, please do not use the website or share any personal information with us. 

If we discover that we have collected personal information from a child under 13, we will delete it immediately. If you believe this has happened, please contact us using the details provided below. 

Changes to our Privacy Policy 

We may update this Privacy Policy from time to time, so we encourage you to review it regularly. Any changes will take effect immediately once they are posted on the website. 

If we make significant changes to this policy, we will clearly inform you here so you understand what information we collect, how it is used, and when it may be shared. 

Security 

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. 

If you share your credit card details with us, the information is encrypted using Secure Socket Layer (SSL) technology and stored using AES-256 encryption. While no method of online transmission or electronic storage is completely secure, we comply with PCI-DSS requirements and use additional widely accepted security measures to safeguard your data. 

Questions and Contact Details 

If you would like to access, modify, or delete any personal information we have about you, or if you wish to register a complaint, please contact us at  contact@mahaexports.com, addressed to the Privacy Compliance Officer, or write to us at: 

Mahaa Cauvery Export 
No: 373, 4th St, Sidco Industrial Estate, Ambattur, Chennai, Tamil Nadu 600098

+91 8144034433